Our purpose
Our purpose is simple – to keep industry working.
It’s what we do, day in, day out, for thousands of successful companies around the world. But while the aim is simple, achieving it is the result of a ceaseless commitment to service and quality, and providing the level of support and expertise our customers have come to know and expect.
- We provide solutions that save our customers time and money and allow them to focus on their core activities.
- We service the needs of a vast customer base, from sole traders to large industrial organisations.
- We’re committed to providing choice, value and quality. Not just in the products we’re famous for – power tools, abrasives, hand tools and safety products – but across our entire offering.
- Our people are key to our success. As well as being knowledgeable, friendly and reliable, we’re action and results-oriented, always working together as one team in the best interests of our customers.
- Our account managers achieve an average customer satisfaction rating of 97%, thanks to their positive, can-do approach.
Our ambition
Our goal is to be the easiest company to deal with.
To that end, we put the customer at the heart of everything we do. Working hard to understand their needs. And providing exceptional levels of service that work around their preferences – whether it’s online, in person, or through our expert telephone service teams.
- We work with you, your way – offering a dedicated contact for all customers as well as local dedicated customer service teams, ready and willing to help.
- We have over 500,000 quality products available under one roof – so you can always find what you need quickly and easily.
- We offer a range of fast and reliable delivery options, including nextday delivery on many products.
- Our new improved website makes it easier than ever to find and buy products, as well as service your account, giving you more time to focus on the job in hand.
What our customers say
Our customers are at the heart of our business. So it’s always rewarding to hear how our efforts every day are making a difference to them and their organisations.
And by actively listening to customers, we’re constantly finding new ways to improve and provide the support to help them reach their goals.
